Terms of service

Terms of Service

This website is operated by Voyza Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Voyza Ltd. By accessing our website and/or placing an order with us, you agree to be bound by these Terms of Service.

1. Use of Our Website

By using this website, you confirm that you are legally able to enter into a contract in your country of residence, or that you have the consent of a parent or legal guardian where required.

You agree not to use our website or products for any unlawful or unauthorised purpose.

2. General Conditions

We reserve the right to refuse or cancel an order where there is a genuine reason to do so, including suspected fraud, an obvious pricing error, product unavailability, or misuse of our website.

If we cancel an order after payment has been taken, we will provide a full refund for the cancelled order.

3. Products

We make reasonable efforts to ensure that product descriptions, images, specifications and other information on our website are accurate and up to date.

However, colours and other visual details may appear differently depending on your device or screen settings.

We may update, replace or discontinue products from time to time. This will not affect orders that we have already accepted, except where an order cannot reasonably be fulfilled.

4. Prices and Payment

All prices are displayed in GBP (£) unless otherwise stated.

We may change product prices from time to time. Any price change will not affect an order that has already been accepted.

You agree to provide accurate and complete information when placing an order and to ensure that your payment details are valid and authorised for the purchase.

5. Orders

All orders are subject to product availability and acceptance.

When you place an order, you will receive an order confirmation acknowledging that we have received your order. This confirmation does not necessarily mean that your order has been accepted.

We may cancel an order where there is a genuine issue, such as an obvious pricing error, suspected fraudulent activity, or the product becoming unavailable. If we cancel an order after payment has been taken, you will receive a full refund.

6. Shipping and Delivery

We aim to dispatch and deliver orders within the delivery timeframe stated on our website or at checkout.

Delivery times are estimates unless a specific delivery date or timeframe has been agreed.

If your order is significantly delayed or does not arrive within the applicable delivery timeframe, please contact us so that we can investigate and help resolve the issue.

Nothing in these Terms affects your legal rights regarding delivery.

7. Returns, Refunds and Cancellations

Our Refund Policy applies to purchases made through our website and provides further information about returns, refunds and cancellations.

Where applicable, you have cancellation and refund rights under UK consumer law. Nothing in these Terms is intended to limit or remove your statutory rights.

Please refer to our Refund Policy for full details.

8. Product Quality and Consumer Rights

We are responsible for ensuring that products supplied to consumers are as described, of satisfactory quality and fit for their intended purpose, as required by applicable UK consumer law.

Nothing in these Terms limits or excludes any legal rights or remedies you may have as a consumer.

9. Website Information

We make reasonable efforts to keep the information on our website accurate, complete and current.

However, occasional errors, omissions or outdated information may occur. If you notice an error, please contact us and we will take reasonable steps to correct it.

10. Intellectual Property

All content on this website, including text, images, graphics, logos, product descriptions and other materials, is owned by or licensed to Voyza Ltd unless otherwise stated.

You may not reproduce, copy, distribute or use our website content for commercial purposes without our prior written permission.

11. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, products, services or legal requirements.

Any updated version will be posted on this page with the revised date where appropriate. Changes will not affect rights or obligations that have already arisen under an existing order.

12. Governing Law

These Terms of Service are governed by the laws of England and Wales.

If you are a consumer, you will continue to benefit from any mandatory consumer protection rights that apply to you under the laws applicable to your circumstances.