Refund & Returns Policy

At Voyza, we aim to provide a smooth and satisfying experience with every order. If you are not fully satisfied, you may request a return or refund within 30 days of receiving your item.

Returns Eligibility

To be eligible for a return:

• The item must be unused, unassembled, and in its original packaging
• The item must be in the same condition as received
• Return requests must be submitted within 30 days of delivery

Please note that due to the nature of our products, used or assembled items cannot be returned.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

• Contact us within 48 hours of delivery
• Provide clear photos or videos showing the issue

Once verified, we will offer a replacement or refund at no additional cost.

Lost or Delayed Orders

If your order has not been delivered within a reasonable timeframe:

• Please contact us and we will investigate with our logistics partner
• If confirmed lost, a replacement or refund will be issued

Return Process

To request a return, please contact us at:

contact@voyza.co.uk

Include:

• Your order number
• Reason for return
• Supporting photos (if applicable)

Returns must be approved before being sent back. Unauthorized returns will not be accepted.

Refunds

Once your return is received and inspected:

• Approved refunds will be issued to your original payment method
• Processing times may vary depending on your payment provider

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Original shipping fees (if any) are non-refundable

Non-Returnable Situations

We do not accept returns or refunds for:

• Used, assembled, or damaged items caused by misuse
• Orders where incorrect shipping information was provided
• Minor delays caused by external logistics factors

Contact

If you have any questions, please contact us at:

contact@voyza.co.uk