Refund & Returns Policy

At Voyza, we aim to provide a smooth and satisfying experience with every order. If you are not fully satisfied with your purchase, you may request a return or refund within 14 days of receiving your item.

Returns Eligibility

To be eligible for a return:

The item must be unused, unassembled, and in its original packaging
The item must be in the same condition as received
Return requests must be submitted within 14 days of delivery

Please note that due to the nature of our products, used or assembled items cannot be returned.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

Contact us within 48 hours of delivery
Provide clear photos or videos showing the issue

Once verified, we will offer a replacement or refund at no additional cost.

Lost or Delayed Orders

If your order has not been delivered within a reasonable timeframe:

Please contact us and we will investigate with our logistics partner
If confirmed lost, a replacement or refund will be issued

Return Process

To request a return, please contact us at:

contact@voyza.co.uk

Please include:

Your order number
Reason for return
Supporting photos (if applicable)

Returns must be approved before being sent back. Unauthorized returns will not be accepted. Return instructions and the appropriate return address will be provided after your return request has been approved.

Refunds

Once your return is received and inspected:

Approved refunds will be issued to your original payment method
Processing times may vary depending on your payment provider

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect
Shipping fees are non-refundable unless the return is due to an error on our part, such as receiving an incorrect or damaged item.
As all UK orders qualify for free shipping, no additional delivery charges apply at checkout.