Frequently Asked Questions
Everything you need to know about our products, orders, and delivery.
If you still have questions, feel free to contact us anytime.
Shipping & Delivery
We offer fast UK delivery within 1–3 business days. Orders are processed within 1–2 business days before dispatch.
Yes, we offer free shipping on all orders within the United Kingdom.
Yes. Once your order is shipped, you will receive a tracking number via email.
Returns & Orders
Yes, we accept returns within 30 days of delivery. Items must be unused, unassembled, and in their original packaging.
Please contact us within 48 hours with photos. We will resolve the issue as quickly as possible.
If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible.
Products & Experience
Yes, our kits are designed for all skill levels and include clear instructions.
Most kits can be completed within 1–4 hours, depending on the model.
No. All pieces are included, and most models are designed to fit together without glue.
Not at all. Our kits are beginner-friendly with step-by-step instructions.
They help improve focus, reduce stress, and provide a satisfying hands-on creative experience.
Yes. Our models are designed to be decorative pieces for your home or workspace.
Our puzzles are made from high-quality laser-cut wood for durability and a premium finish.
Yes. Many customers use our kits to unwind and disconnect from daily stress.
Gifts
Absolutely. Our 3D puzzles and DIY kits make unique and thoughtful gifts for any occasion.
Yes — they are perfect for birthdays, holidays, and special occasions.
Payments & Contact
We accept all major payment methods, including credit and debit cards.
You can reach us anytime at contact@voyza.co.uk
Still have questions? Our support team is here to help.