Shipping Policy

At Voyza Ltd, we are committed to providing reliable and convenient delivery across the United Kingdom.

1. Shipping Methods

We work with trusted delivery partners to provide secure and reliable shipping. Depending on your location, product availability and fulfilment requirements, your order may be delivered by:

Yodel
Evri
Royal Mail
Amazon Shipping

The delivery carrier may vary depending on your order and delivery address.

2. Order Processing

Orders are normally processed within 1–2 business days.

Orders are generally not dispatched on weekends or UK public holidays.

During busy periods, sales events or other circumstances affecting order volumes, processing may occasionally take longer. If there is a significant delay in processing your order, we will make reasonable efforts to keep you informed.

3. Delivery Time

UK Standard Shipping

Estimated delivery: 2–4 business days.

Delivery times are estimates and may occasionally be affected by factors such as severe weather, unusually high demand, courier disruption or other circumstances beyond our reasonable control.

Where a specific delivery timeframe has been agreed at checkout, that timeframe will apply.

4. Shipping Costs

We offer FREE UK Standard Shipping on all orders, with no minimum spend required.

Any available delivery options and applicable charges will be clearly displayed at checkout before payment is completed.

5. Order Tracking

Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking information, where tracking is available.

You can use the tracking information provided to monitor the progress of your delivery.

6. Delays and Delivery Issues

We aim to deliver orders within the estimated timeframe shown on our website or at checkout.

If your order is significantly delayed or has not arrived within the expected delivery timeframe, please contact us at contact@voyza.co.uk.

We will investigate the shipment and work with the relevant delivery partner to resolve the issue as quickly as reasonably possible.

Nothing in this policy affects your statutory rights as a consumer.

7. Incorrect Delivery Information

Please make sure that your name, delivery address and contact information are correct before completing your order.

If an order cannot be delivered because incorrect or incomplete delivery information was provided by the customer, additional costs may apply for re-delivery or return shipping where appropriate.

If you realise that you have entered incorrect delivery information, please contact us as soon as possible. We will do our best to assist before the order is dispatched.

8. Lost or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate the shipment.

If the parcel is confirmed as lost, we will work with you to provide an appropriate resolution, which may include a replacement or refund, subject to your statutory rights.

We will not simply refer you to the courier where the issue falls within our responsibility as the seller.