Returns & Refunds Policy
Thank you for shopping with VOYZA. We hope you are happy with your purchase. However, if you are not completely satisfied, we’re here to help.
Returns
You have 14 calendar days from the date of delivery to request a return.
To be eligible for a return:
-
The item must be unused and in its original condition
-
It must be returned with the original packaging
-
You must provide proof of purchase (order number or receipt)
Please contact us at contact@voyza.co.uk before returning any item. Unauthorised returns may not be accepted.
Non-Returnable Items
We do not accept returns on the following items:
-
Personal care or hygiene products
-
Undergarments
-
Items marked as final sale or non-returnable
-
Custom or made-to-order items
These exclusions are in line with UK consumer protection laws.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
-
If approved, your refund will be processed to the original payment method within 5–10 business days
-
Shipping fees (if any) are non-refundable unless the return is due to our error
Return Shipping
Customers are responsible for return shipping costs unless the item:
-
Arrived damaged or defective
-
Was incorrect due to our mistake
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item without one.